Lockdowns created new biz opportunities, changed consumer beaviour: FICCI-Deloitte report

by Nidhi Bhati

The Covid-19 induced lockdowns created new opportunities for businesses to develop hyper-local delivery models, use conversational artificial intelligence (AI) and build omni-channel retail to acquire and serve customers, Federation of Indian Chambers of Commerce & Industry (FICCI) and Deloitte Touche Tohmatsu India, noted, in the fourth edition of their joint report, ‘REBOOT’. The report highlighted that the prolonged lockdowns have also dramatically transformed consumer buying behaviour while making them more health and socially conscious. Built on a six-step approach, this report emphasises the need for consumer brands to ‘REBOOT’ their businesses in view of the disruption and the changing consumer behaviour. As businesses need to ‘Realign’ their business models and partnerships, ‘Enhance’ consumer experience through technology and analytics, ‘Build’ resilient distribution, develop ‘Omni-channel’ presence, ‘Operate’ efficiently and ‘Thrive’ by focusing on sustainability.

References
1. https://www2.deloitte.com/content/dam/Deloitte/in/Documents/consumer-business/in-consumer-massmerise-2020-reboot-report-noexp.pdf
2. https://economictimes.indiatimes.com/news/economy/indicators/lockdowns-have-changed-consumer-buying-behaviour-omni-channel-strategy-key-to-business-growth-report/articleshow/78911763.cms
CMIE STATISTICS
Unemployment Rate (30-DAY MVG. AVG.)
Per cent
7.2 -0.1
Consumer Sentiments Index
Base September-December 2015
53.9 +0.3
Consumer Expectations Index
Base September-December 2015
55.7 +0.5
Current Economic Conditions Index
Base September-December 2015
51.1 0.0
Quarterly CapEx Aggregates
(Rs.trillion) Mar 20 Jun 20 Sep 20 Dec 20
New projects 3.80 0.83 1.05 0.86
Completed projects 1.77 0.25 0.72 0.58
Stalled projects 0.73 0.11 0.08 0.30
Revived projects 0.42 0.68 0.36 0.08
Implementation stalled projects 10.18 0.09 0.07 0.12
Updated on: 22 Jan 2021 8:28PM
Quarterly Financials of Listed Companies
(% change) Mar 20 Jun 20 Sep 20 Dec 20
All listed Companies
 Income -5.0 -27.6 -6.2 9.0
 Expenses -1.9 -27.9 -10.1 5.8
 Net profit -48.9 -40.3 45.2 35.8
 PAT margin (%) 2.3 5.3 8.3 19.0
 Count of Cos. 4,357 4,351 4,316 218
Non-financial Companies
 Income -9.0 -37.4 -10.4 11.3
 Expenses -4.9 -37.6 -14.0 7.0
 Net profit -50.1 -55.8 29.9 50.9
 PAT margin (%) 3.2 4.5 8.0 19.1
 Net fixed assets 13.3 5.9
 Current assets 3.6 0.8
 Current liabilities 6.2 -2.8
 Borrowings 15.8 8.1
 Reserves & surplus 1.3 4.5
 Count of Cos. 3,241 3,239 3,219 153
Numbers are net of P&E
Updated on: 22 Jan 2021 8:28PM
Annual Financials of All Companies
(% change) FY18 FY19 FY20
All Companies
 Income 8.4 13.5 0.3
 Expenses 9.9 13.8 0.5
 Net profit -41.4 18.5 -11.8
 PAT margin (%) 1.9 2.2 3.8
 Assets 10.9 9.5 9.3
 Net worth 7.4 8.5 4.7
 RONW (%) 3.4 4.0 5.5
 Count of Cos. 29,431 28,732 9,883
Non-financial Companies
 Income 8.6 14.1 -2.6
 Expenses 8.8 14.3 -1.8
 Net profit -10.1 22.6 -24.0
 PAT margin (%) 2.7 3.0 3.9
 Net fixed assets 7.2 5.5 12.4
 Net worth 6.0 8.2 1.7
 RONW (%) 5.6 6.6 6.8
 Debt / Equity (times) 1.0 1.0 0.8
 Interest cover (times) 2.1 2.3 2.6
 Net working capital cycle (days) 77 70 59
 Count of Cos. 23,809 23,199 7,312
Numbers are net of P&E
Updated on: 20 Jan 2021 2:19PM